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Located in: All Online Pharmacies Reviews And Ratings
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shoppharmacycounter.com review
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 horrible customer service.
by deserea ramos
on January 31, 2013
i purchased from shoppharmacy.com over a month ago. when i tried to track my product it said it was sent back due to incorrect adress. i checked my adress and it was right. i have emailed themfive times and called numerous times and have not received a response at all. i believe this website is a scam.
 DO NOT ORDER FROM THESE CROOKS
by sgoneal
on June 24, 2012
I have faced the same situation as with tracycandy. I have followed the return process as instructed to no avail. The telephone number is useless because they aren't taking calls. The e -mail address is not valid because it bounces back. I will now try the fax number tomorrow but I do not have much hope. I am out of $123.45. They should not be allowed to have a website. I will also report them to the BBB ASAP. BEWARE TO ANYONE AND EVERYONE. TO THE OWNERS IF THEY ARE READING THIS. SHAME ON YOU!!!!!!!!
They do not follow their return policies
by tracycandy
on April 27, 2012
I had ordered 4 bottles of diet pills. I opened one bottle and returned the remaining three. In no way did I attempt to remove or alter the protective seal on the 3 bottles. I sent an e-mail before I returned them to let them know ahead of time of the return. I placed a tracking number on the shipping. A week goes by since they received the return. I sent an e-mail asking them to confirm they received the return, even though it was confirmed delivery according to the USPS website. I called twice - goes straight to voicemail. I left messages asking them to return my call. I sent 2 more e-mails after the initial asking them to refund the three bottles I returned to them. I also faxed them a letter and also mailed the same letter to the company asking a resolution in the matter. I finally received the first response from Customer Service stating that I only sent back one bottle in good condition. They provided a URL link to prove that story. When I clicked on the link it just showed me a confirmation that my order shipped. That is it. I sent a reply e-mail right away, and that was 4/21/12. Now it has been 28 days since they received my return and I have yet to see any refund to my credit card. And besides, even if I only returned one bottle of pills in good condition, why haven't I received a credit for that one bottle?? I am expecting a return of $153.93. A complaint has also been filed with the Better Business Bureau. I feel Shop Pharmacy Counter could have far better customer service, especially ones that tells the truth. You would think that their reputation would mean more to them, but apparently not. And I followed the return instructions 100% like it states on their website and e-mails. I have never had an issue with an online company like this before, and this definitely makes me weary to do business online again.
 If you don't know how to use email
by L.P.
on January 3, 2012
I am one of the owners of Shop Pharmacy Counter and I am very sorry if people (I am not saying that it's you) don't know how to use email or internet for communications. Often I noticed that people mail products to the address on the label - well this is not our business address and producer have no idea who is where. We buy supplements in bulk and we sell it on our web site. In order to properly return products, check your email, we send about 5 emails with each order with status and tracking etc.. Each email contains return instructions. Sorry if it's very difficult, but for some reason every company on the internet operates this way. In my opinion don't know how to use internet - go to the store to buy your products.
BEWARE!! THESE PEOPLE ARE SCAMMERS!
by Angry Customer
on November 2, 2011
Returned bottles unopened for a refund. It's now been almost 2 months and still no refund. Despite a copy of my shipping slip and purchase receipt, they could not locate my order. After lots of back and forth, I was told that they all of a sudden received my returned items. Give 2 business days to process and then the refund will be issued. Still no refund. Sent an email for status and was told that they have no record of receiving my return. I logged onto my online account to see what my order/billing history was and it says "no order history". I have filed a complaint with the BBB and will continue to get the word out on these scamming thieves!! Do not buy from shoppharmacycounter.com!! THIEVES!!!!!!!
Refund Nightmare
by Upset Customer
on October 20, 2011
They ready to take your order but if you need to return it(unopen) and pay your own shipping, you will never see your money back. It's been over 2 months since they have recieved the order back(confirmed) and several calls and emails...no refund! Beware....
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