While they are legitimate and have good prices, Universal Drugstore customer service is the worst I've dealt with. Customer service is unhelpful and incompetent at best. The review below about assinine questions and annoying delays is spot-on.

Just placed an order and will comment when I get the meds on my satisfaction level.
However,please be advised that their CSR was very unfocused:for example: she gave me the wrong price(actaully ws lower);said it didn't come in the size I was seeking;I referred her to the website and she said:"oh,sorry,my mistake";'lastly,she gave me my"order #" and I said isn't that my customer #?.Her reply,oh,sorry and proceeded to give me my order #.
My instincts was to cancel the order and shop elsewhere,but I was rushed for time and decide to take a chance.

My order started off right but went south within 24 hours with a lot of hollow promises and false assurances and in the end BOLD FACED LIES from the customer sales person Ricardo that I was dealing with, who stated several times that he was a retired servicemen and a man of his word and that I would not be charged anything before someone spoke to me first within 3 days of requesting my doctors approval to strengthen the dose of my medication. He prepared a mock order for the medication and told me the current order was pending being changed to the new prescription upon approval from doctor which would take 3 days. The next day I got a call from a different cust rep at Universal saying the first order was shipped and that my doctor approved the increase in strength and would I like to pay an additional $176 for that prescription. too I tried to explain what I was told and that nothing was to ship or be charged until my doctors approval or denial was received. I asked for Ricardo but he was not there and they told me it was too late the first prescription was mailed.

The next day I hear from Ricardo telling me my doctor approved my increase in strenght. I told him what happened and he said that should not have happened and he would see what he could do to charge me the difference of the two drugs and mail the approved prescription. he would talk to his supervisor and call me back that day. Never heard from him again, but did hear from another sales rep there the next day who knew nothing about Ricardos follow up and this person just wanted to now do I want to pay another $176. OF COURSE NOT! I ASKED FOR RICARDOS SUPERVISOR AND TURNS OUT RICARDO NEVER SPOKE TO HIM AT ALL AND EVERYTHING HE TOLD ME WAS A LIE AND WHEN RICARDO CALLED ME BACK THE FOLLOWING MONDAY HE FURIOUSLY BACK PEDDLED TAKING NO RESPONSIBILITY FOR HIS ERRORS..after he had first responded in saying this should not have happened and I will look into it. He offered to send me the second prescription for only an extra $32 since it was his mistake but after his supervisor talked to me he completely changed his tune.. He kept interrupting me and not wanting to address all f his previous promises and assurances and he kept telling me he didn't want to argue about it denying everything. So in the end... the Universal Drugstore supervisor knew Ricardo was wrong, Ricardo knew he was wrong, and he lied to me about what transpired in our 32 min taped conversation and denied all the assurances he made just to save his own ___ …because his boss said he was in trouble for making a mock order without permission in the first place… but I paid the price for his errors with a prescription I didn't want unless my doctor would not approve the new one, which he did.

At best it was the most frustrating experience on the phone multiple times, and the bottom line is one hand does not know what the other is doing there and the customer is never right. I will look into other prescription companies to fill future orders because this one is unethical and does not admit to their own errors and leaves the paying customer holding the bag with no apology. I suggest anyone here do the same and save yourself a ton of frustration.

Drugs I ordered two months ago haven't arrived. Just now I tried to log in to inquire about it, but the site's security certificate has been revoked.

totally not a good online business. They waste time and are full of assinine questions and annoying delays. There is absolutely no way I could advise doing business with them. The communications are really bad. Why bother giving them your email address if they are disinclined to make good use of it?

listed 3 items and refused to fill the order after a lengthy wait and lots of rediculous questions for no good reason.dishonest time wasters!

I have dealt with UDS for years and never had a problem until now. I made the mistake of not looking at the website while ordering my meds. The customer service person ordered the most expensive ways of getting the meds. In the past, they would tell you the best way to acheive the best price, but no more. After the order was placed, I had to call my doctor to order it the way I was told by UDS. (ie. they only sell it in 20, 40, or 60 and my doc had ordered 30). Later I went to the website and looked up my order and saw that the more expensive alternatives were chosen. For instance there was the med in the same dose and amount for $59, but I was charged $90 for another version of the same med, same dose and amount. This happened on mostly all the meds I had ordered so I called them and asked them about it. I got nowhere and finally asked to speak to a supervisor. I was promised that a supervisor would call me back. That never happened. They would not stop or cancel the order but told me that I could refuse it and that's what I will do! I will never deal with this company again. I called again for a supervisor and was put on hold for over 20 minutes until I finally hung up. Go with a different company!

I have been very impressed with UD's customer service and guarantee policies. I have found them to be the cheapest company for my drug. Instead of paying $140/month, with them I pay $127 every 3 months. It can take 3 weeks for your meds to arrive, so plan accordingly. The meds come from India, but when they call you they are calling from Canada.